Refund policy

 

Last updated: January 24, 2026

Thank you for shopping with Glo Glo. Please read this Returns & Refunds Policy carefully before making a purchase.

1. Overview

Due to the nature of beauty, skincare, and personal care products, we apply strict hygiene and safety standards. As a result, returns and refunds are limited and subject to the conditions below.

2. Returns Eligibility

Returns may be requested within 7 days of delivery, provided that all of the following conditions are met:

  • The product is unopened, unused, and untampered with

  • The product is in its original packaging

  • Proof of purchase is provided

For hygiene and safety reasons, opened, used, or tampered-with products cannot be returned or refunded, unless the product is defective.

3. Non-Returnable Items

The following items are not eligible for return or refund, unless defective or incorrect:

  • Opened or used skincare, beauty, or personal care products

  • Products with broken seals or missing packaging

  • Sale or promotional items (except where required by law)

4. Defective or Incorrect Items

If you receive:

  • A defective product, or

  • An item that differs materially from what you ordered

Please contact us within 7 days of delivery at support@gloglo.co.za

We may request photographs or additional information to assess the issue. Where required by law, we will offer a repair, replacement, or refund in accordance with the Consumer Protection Act.

5. Allergic Reactions & Sensitivities

Individual reactions to skincare and beauty products may vary. We encourage customers to review ingredient lists carefully and to perform a patch test before full use.

We cannot accept returns or issue refunds for products that have been opened or used due to allergic reactions or sensitivities, except where the product is defective.

6. Refunds

Once a return is approved and received:

  • Refunds will be processed to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Original shipping costs are non-refundable.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

8. Exchanges

We do not offer direct exchanges. If eligible, please return the item in accordance with this policy and place a new order.

9. Failed Deliveries & Uncollected Orders

If an order is returned to us due to:

  • Incorrect address details provided by the customer, or

  • Failure to accept or collect delivery

Any additional shipping costs to resend the order will be for the customer’s account. Refunds may be issued at our discretion, less applicable shipping costs.

10. How to Request a Return

To request a return or report an issue, please contact us at support@gloglo.co.za.

Please include your order number and a description of the issue.

11. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will take effect once posted on our website.